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citiBank Worldwide Travel Assistance Travel Insurance

Worldwide Travel Assistance for Travel Insurance

Most travel insurance in Singapore provides 24 hours worldwide travel assistance for their policyholders. Such a service is usually provided by a third party company which the travel insurer has partnered to provide worldwide travel assistance.

If your travel insurance provides such benefit, you should save the worldwide travel assistance contact number in your phone and put it on speed dial. When you are oversea you can contact them in an emergency 24 hours a day, 7 days a week.

List of Services Provided by Worldwide Travel Assistance

Travel Medical Assistance such as:

  • Emergency medical evacuation transportation assistance

  • Physician/hospital/dental/vision referrals

  • Repatriation of mortal remains

  • Return travel arrangements

  • Dispatch of doctor or specialist

  • Medical evacuation quote

  • In-patient and out-patient medical case management

  • Medical equipment rental/replacement

Worldwide Travel Assistance

  • Lost baggage search; stolen luggage replacement assistance

  • Lost passport/travel documents assistance

  • ATM locator

  • Emergency cash transfer assistance

  • Travel information including visa/passport requirements

  • Emergency telephone interpretation assistance

  • Urgent message relay to family, friends or business associates

  • Currency Conversion or purchase

  • Worldwide public holiday information

Personal Security Assistance - Identity Theft

  • Assist Identity theft victim by ordering and reviewing credit bureau records on their behalf

  • Investigate financial accounts where identity theft is suspected

  • Interact with law enforcement to pursue prosecution of criminals

  • Review account activity to identify any suspicious activities

  • Flight rebooking

  • Hotel rebooking

  • Rental vehicle booking

  • Emergency return travel arrangements

  • Missed connections coordination

Concierge Services

  • Restaurant referrals and reservations

  • Event Ticketing

  • Ground transportation coordination

  • Golf tee time reservations and referrals

  • Wireless device assistance

  • Local activity recommendations

More Info

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We can’t always be sure which countries the providers include as “Asia” or “Asean”. Double check with them before you lay down your cash.
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